General canvas questions
What does the term wrapped mean?
Printing digital photos to canvas prints requires the material to be wrapped around a specially designed inner wooden frame. This allows the canvas to neatly conceal the frame giving your art a high quality finish. Any detail near the edge of the image will be wrapped around the edges of the wooden frame. Therefore if you don't want important detail to be lost by wrapping, please choose a border. Please be assured that we check every image and order and we will contact you if you choose a wrapped option and we think your image is unsuitable for wrapping.
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Suitable for wrapping - taking 4cm of the image to wrap
around the edges doesn't cut off main object of photo
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Not suitable for wrapping - top of baby's head and
some of the hands would wrap around the frame |
How much of my image will I lose?
We take 4cm of each edge of the image to wrap around the top, sides, bottom and back of the inner wooden frame of your canvas print. If you have any detail that you want keeping near the edge of your image and you are not sure if it will be lost around the sides - choose a border, or email us with your image and query.
Why have a border?
You can choose to have a border when ordering any canvas prints however a border is recommended if detail from your digital photo is lost when wrapping around the frame. A border allows you to keep all of the image on the face of the canvas.
Which should I choose - wrapped or border?
Please see our examples below, for the effect of wrapping the image or choosing a border. However, please read the above important information before placing an order with regard to whether your image is suitable for wrapping. You will lose 4cm of your image around the edge of the canvas if you choose wrapped, however, if you choose a border, all of your image will be on the face of the canvas.
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| Wrapped |
Border |
NOTE - We do check all images and orders before processing, therefore if we think a wrapped option is not suitable, we will let you know.
What colour border can I have?
In our experience, black or white borders work and look best, so these are our recommended options. There is also the option of a coloured border. If you choose this option, please give our designers an idea of the colour you would like by using the special comments box during the shopping process.
Will a border cost me any extra?
No!! Border or wrap options are the same price at Candid Canvas.
What is the frame made of?
The frame is a 3cm thick, high quality New Zealand pine.
What is the largest canvas you do?
The maximum canvas width we can print is 820mm, by any length. Please contact us should you be requiring a custom size.
What is the smallest canvas you do?
The smallest canvas size is 6x8inches.
Your prices are very good compared to other companies printing photos to canvas - are you using high quality material?
For all our canvas prints, we use high quality inks, high quality printers, high quality canvas and take great pride in our work and reputation. Our prices are driven from providing quality products at affordable prices to our clients.
Can I order a different canvas size to the options you offer?
Yes, we offer a custom made service. Please contact us for more details.
Do you charge for editing?
Reasonable editing for all images is included in the pricing, however a charge may apply where significant editing is required prior to your image being ready to be printed onto canvas. Please email us your image and requirements before ordering if this is the case. (Or we will contact you to discuss before any work is undertaken.)
Do you do montages?
Yes - please contact us to dicuss your requirements and pricing.
What is the difference between standard and heavy canvas?
Our standard canvas is a high quality synthetic canvas with a weight of 100gsm (grams per square metre.) The heavy canvas is a heavier weight (250gsm) canvas. Either choice provides a very high standard of finish for your digital photo.
Is there a difference between the photograph colour and the printed colour?
We use only high quality canvas and ink and use the latest printing technology to ensure that the reproduction of your digital photo onto canvas is as close to the original as possible.
image quality
What file types can I upload to your website?
We currently support jpeg, or jpg - if you have a different file type you wish to use to place an order with, please change to jpeg or contact us to discuss other options.
Can I send you traditional paper photos to be transferred to canvas?
Sorry, no. We only support digital photos.
How do I know if my chosen photo is suitable to be printed to canvas?
We accept digital photos up to 10mb in size and we recommend that all uploaded photos should be taken using a camera of 4 megapixels or higher - sorry no mobile phone images! Large files will take a few minutes to upload - please patient when uploading files, sometimes they take a while!
We are confident of the quality of reproduction to canvas, however, please refer to the size and quality chart below to check the suitability of your digital image for your preferred canvas size.
| Image Size:Canvas Quality |
| Excellent |
Good |
Not suitable |
| Excellent |
Excellent |
Excellent |
| Excellent |
Excellent |
Excellent |
Simply hover your cursor over the digital image wherever it is saved on your hard drive. The dimensions and size of the image will appear in a pop-up window. You can also right click on your image and select the "properties" option to view image details. Please refer to our size/quality matrix for further guidance (above)
Purchasing Online
How do I pay for my order?
Payment is made once you have confirmed your product size and type. We process your payment using our secure credit card payment server through Paypal.
Is shopping online safe?
Yes. We use PayPal as our payment provider. Due to the nature of our business it is of the utmost importance that we provide only the highest levels of security and fraud protection at all times. Our system does not store your credit card details.
Which credit cards do you accept?
We currently accept Visa, Mastercard and American Express.
How do I look after my canvas print?
We use quality inks and canvas material, this ensures a long lasting high quality print. There are some common sense practices involved with looking after your canvas prints. It is best, like with any quality canvas picture, not to mount it where it is in direct sunlight for long periods, or on walls that may be vulnerable to damp.
What is your refund policy?
We are very confident of our quality, so will re-print or refund if there are any quality issues. Please contact us on receipt of your order, should there be any concerns. However, if you have a supplied a poor quality image, we are unable to offer a refund as our size and quality chart should provide a guide to reproduction quality and should be checked before placing an order. Please also be aware that because your prints are unique and personalised, we are unable to resell and therefore unable to offer a refund if you have simply changed your mind.
For full terms and conditions please click here.
delivery
How long will it take for my canvas to be delivered?
Your canvas prints will usually take 10 - 14 working days to arrive, once your order has been placed and payment made. If you have an order that you require to be delivered faster, please email us before you order and we will let you know if it is possible. A small charge will be incurred for an express courier fee.
Can I get my order delivered to someone else?
Yes – please enter the address to which the canvas print is to be delivered, in the delivery address field when you reach checkout. Please note, we cannot accept an overseas delivery address via our website, but please contact us should you require this option.
Do you supply to trade/wholesale?
Yes, please contact us for our trade prices. We have many customers who are photographers and artists, and who are extremely happy with our service and products.
How do you pack my canvas for delivery?
To ensure your canvas prints arrive in perfect condition, we ensure it is carefully packaged prior to dispatch. We shrink wrap, then bubble wrap and finally place it in a secure cardboard box so that your canvas prints arrive in excellent condition.
Do you deliver overseas?
Yes we can. Please contact us for further details!
If you have a question that has not been answered please feel free to contact us
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